We manage your online store’s email, WhatsApp and SMS campaigns and automations.
If most orders come through advertising, maintaining sales means continuing to invest in acquisition. The cost of winning a customer depends on competition and the platforms. Meanwhile, people who already know your store are left outside that investment.
Someone arrives from an ad, views a product or adds items to their cart, then leaves without buying. For identified contacts, we can recognise that interest and distinguish those who haven’t completed an order. With permission, we continue the conversation through email, WhatsApp or SMS based on what they viewed or left behind.
A customer may need to replenish a product, find an accessory or discover something new. If you only communicate during promotions, those opportunities never make it into the calendar. Without follow-up after an order, another purchase depends on the customer remembering your store on their own.
While you keep investing in attracting more traffic, we help you earn more from the visitors you already have. We manage strategy, messaging and automations from start to finish so you can focus on your business.
We handle strategy, copy, design and configuration. Your team provides brand context and reviews the proposals before messages go out.
We prepare forms and signup offers tailored to your store. We define where they appear, what they offer and how consent is collected so you can build your own contact base.
We organise the calendar around your catalogue, new products and commercial priorities. We select the channel and audience for each campaign, then prepare, schedule and review its performance.
We design welcome, cart recovery, post-purchase and winback sequences. We define the messages, timing and conditions that determine when each customer receives a communication.
We write and design messages in your brand’s voice and visual identity. We present proposals for review and apply your feedback before preparing the sends.
We organise contacts according to their activity and purchases. We review exclusions, list hygiene and deliverability to refine who receives each message.
We configure Klaviyo and its connection to your store. If you need to change platforms, we plan the migration. We then review the data and adjust campaigns and flows according to their performance.
We adapt the content and design to the catalogue, the message’s objective and the store’s identity.
We have worked with more than 40 clients across a wide range of sectors, from home appliances, fashion and supplements to adult stores.
We are a young team with fresh ideas and a hands-on approach to your brand. We combine strategy, design and technology to give every message and detail the attention it deserves.
It is natural to have questions. Here we answer some of the most common ones. Further down, you can book a call with an expert to discuss your store.
Book a complete audit with an expert. They will analyse your online store’s current situation and identify at least 3 improvements you can implement in under 48 hours.
